Privacy Policy

Your Privacy Matters to Us

At TrustPiple, we prioritize your privacy. This policy details your privacy rights and how we gather, use, share, transfer and store your personal data.

Key Terms in This Policy

• TrustPiple: TrustPiple, at 301 B, St George, UT 84770, USA, is the party in charge of processing your personal data.
• Website/Platform/Service: Means all websites, apps and services of TrustPiple.
• Public Personal Data: Information that you post on our website which is public.
• Private Personal Data: Information which is not openly shared and kept private.

References to Third-Party Sites

Our website can include links to other sites, which do not constitute endorsement by TrustPiple. We invite you to look at their privacy policies because their data collection practices might be different from those of ours.

We’re an Open Platform

When posting a review on TrustPiple, both your review and your profile can be seen by anybody on our site. This would include things like your country, reviews you've posted and any images or videos included. Your responses to reviews are also visible as a business user. All of these are public personal data and you have the ability to manage how much personal data is released by altering your profile settings.

Personal Data We Gather

Personal data is any data that personally identifies you. When you register an account on TrustPiple, post a review or use our services, we collect and process your data. We obtain both public and private personal data.

Public Personal Data

This includes:

• User Account Information: Username, photo and country.
• Review Information: Business or product reviewed, review content, date, star rating, product photos, business location,and experience date.
• Social Media Connections: Information linked to social media accounts (e.g., name, username, photo).
• Business Accounts: For business users, this includes company name, domain, service details,and review responses.

1. Private Personal Data

This includes:

• Account Info: Password and language preferences.
• Contact Info: Name, email and contact details.
• Review Info: Review dates, edits, reference IDs and verification documents.
• Device/Location Info: IP address, browser settings, location.
• Usage Info: Search history, interactions, emails opened and event data.
• Verification Data: Name and documents.
• Questions Asked: Business or product queries and responses.

We can also gather information through our "Request Information" facility, which may include the passing of personal data to companies.

2. Preferences & Communication Information

These are your preferences, consents, feedback, assistance requests and communication metadata.

3. Call Recordings

We may record all calls to and from TrustPiple for training, quality assurance and compliance purposes.

4. Chrome Extension

If you are a user of our Chrome extension, we collect session information, interaction information and browser/device information.

How We Collect Personal Data

Personal information is gathered directly from you when you sign up, post a review or use our services. We might also obtain data from third parties, for example, when you register through Facebook or when companies invite you to post reviews. We also automatically gather data like IP address, location and usage information.

Who is the Controller of Your Personal Data?

TrustPiple is the data processor on the instructions of the controller. In case of data that is associated with review invitations, the company is the data controller. For any other data related to our site, TrustPiple is the data controller.

Why and How We Use Your Personal Data

We use your data to:

• Provide Services: Displaying your reviews, managing your account.
• Identification: Recognizing you when you log in.
• Improve Services: Enhancing platform features and user experience.
• Customer Support: Addressing inquiries and providing help.
• Communications: Sending newsletters and updates.
• Personalization: Customizing content and recommendations.
• Business Operations: Data analysis, fraud detection, and moderation.
• Staff Training: Ensuring service quality.
• Legal Compliance: Complying with legal obligations.

If you have a TrustPiple user account, your information can be used to send review invitations, let you know about useful reviews or authenticate your reviews. For business users, your information is used to alert you to reviews and enforce our Terms of Use.

Who May Access Your Personal Data?

1. Public Personal Data

Public information, including reviews, can be seen by other people. Using your real name as your username might expose you.

2. Private Personal Data

Private information could be shared with TrustPiple staff or companies associated with your reviews.

3. Third-Party Access

Public information could be transferred to third-party services, like search engines or social networks. These third parties will have to meet data protection conditions.

4. Data Processors

We disclose personal information with trusted third-party service providers (data processors) that support platform functioning.

5. Other Disclosures

We may disclose information to meet legal obligations, guard operations or in case of reorganizations of businesses.

Data Retention

We keep personal data only as long as we need to. Data can be kept for legal, security or fraud avoidance purposes.

Data Security

We have security procedures in place to safeguard your data, but no internet-based communication is completely secure. We suggest avoiding sending confidential information by email.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to make services better and for advertising purposes. This also involves tracking how users interact with our site.

Your Rights

You are entitled to access, rectify, erase or limit the processing of your data. You may also withdraw consent or object to data transfer.

U.S. Privacy Rights

U.S. consumers are able to enforce their state data privacy rights (e.g., CCPA). Although TrustPiple does not sell personal information, some transfers might be made for service enhancements.

Children's Information

TrustPiple will not knowingly collect information from children under the age of 18. If we become aware that a child has submitted personal information, we will take the necessary action.

Changes to This Policy

We can modify this policy to account for changes in legislation or services. Look at this page frequently for updates, as ongoing use of our site indicates acceptance of the revised terms.